SPOKANE, Wash. — If you file your taxes and haven't yet received your stimulus money from the IRS, chances are you're trying to check on it with the new status tracker the agency now has online.
If you're doing that, you may be seeing this message:
Payment Status Not Available
According to information that we have on file, we cannot determine your eligibility for a payment at this time.
It may be frustrating, but the good news is that you don't appear to be alone.
On websites like Reddit and Twitter, many users are posting the message, wondering what has gone wrong and commiserating with others still waiting on their stimulus payment.
A handful of KREM viewers have also reached out to us saying that they have received the message.
At least one Reddit user reported receiving the money into their account despite seeing the message.
KREM's Georgia sister station 11Alive reached out to the Treasury Department for a statement explaining why so many appear to be receiving the message.
A Treasury spokeswoman told 11Alive that there shouldn't be any errors with people receiving that message. If the IRS is telling you it can't determine your eligibility, a couple things could be happening:
- You've filed for 2019, but it hasn't processed
- You're incorrectly inputting your information. The spokeswoman said it could potentially be an issue with your address.
As a number of Reddit users have reported, the address appears to be a potential sticking point.
Abbreviations such as SW or those for words like street, for example, could be problematic for the IRS system. In this case, you can try spelling out street or leaving it out entirely if that doesn't work. If you live in an apartment, try inputting the address without the apartment number, too.
If you've entered in incorrect information too many times, you will see a message locking you out for 24 hours for security reasons.
If you're locked out for now, it may simply be cleared up when you try again tomorrow. CNBC reports many users saw the message early in the day but that it should have been fixed.